Terms and Conditions

1. About these terms

These Terms and Conditions apply to your access to and use of the MotifyMe® website, including the free vehicle check, valuations, motoring news, guides, the fuel price finder, our email sign-ups, our vehicle and asset finance enquiry forms, MotifyMe Studio enquiries and related services we make available from time to time.

By using our website or services, you agree to these terms. If you do not agree, you should not use MotifyMe®.

If you use MotifyMe® on behalf of a business, organisation or any third party, you confirm that you have the authority to bind that business, organisation or third party to these terms.

2. About us

MotifyMe® is operated by MotifyMe Ltd, company number 16369556, registered office Unit 1c, Eagle Industrial Estate, Church Green, Witney, Oxfordshire, OX28 4YR, United Kingdom.

You can contact us at hello@motifyme.co.

3. Our services

MotifyMe® is a UK vehicle information website. Our services are free to use and are funded by finance introductions and related activity.

We may add, change, improve, suspend or remove features from time to time. Some features may only be available on certain plans, to certain users or for certain vehicles.

4. Free services and the right to discontinue

From time to time we may offer free services such as the free vehicle check tool, free vehicle valuations, free guides or other complimentary content. These free services are provided as a courtesy and on an "as is" and "as available" basis.

You acknowledge and agree that:

• Free services may be modified, limited, suspended or discontinued at any time, in whole or in part, with or without notice and at our sole discretion
• Free vehicle data is indicative only, is not guaranteed to be accurate or current, and must not be relied upon for finance, insurance, tax, sale or any other commercial decision
• We may impose reasonable usage limits on free services, including rate limits and per-vehicle or per-email caps, to prevent abuse and protect service quality
• You may unsubscribe from any free email service at any time, and we will stop sending you that service in line with applicable law
• Discontinuing a free service does not entitle you to any refund, compensation or alternative service
• Free services do not create any contract for ongoing supply, except for the limited consents you give us when signing up (for example, marketing email consent), which you can withdraw at any time

None of the above limits your rights as a consumer under applicable UK law.

5. Notifications

MotifyMe® may send service-related messages relating to an enquiry you submit, a message you send us, security or other operational matters.

You are responsible for checking official due dates and legal requirements yourself. Any vehicle information we show, including MOT and tax status, is provided to assist you but does not replace your own responsibility to ensure that your vehicle remains taxed, insured, roadworthy and compliant.

6. Acceptable use

You must not misuse MotifyMe®. In particular, you must not:

• use the service for any unlawful, fraudulent or misleading purpose;
• upload, store or share content that is defamatory, obscene, abusive, infringing, malicious or otherwise unlawful;
• attempt to gain unauthorised access to accounts, systems, code or data;
• probe, scan or test the vulnerability of the service except with our written permission;
• interfere with the operation, security or performance of the website or platform;
• copy, scrape, reverse engineer, decompile or exploit the service except to the extent such restriction is prohibited by law;
• use automated tools to access the platform in a way that creates excessive load, bypasses restrictions or extracts material at scale;
• impersonate another person or falsely suggest an affiliation with us or a partner;
• use the platform in a way that could damage our reputation, brand, systems or other users.

7. Valuations, resale support and informational content

Vehicle valuations, mileage-based estimates, market indications, resale support content, prompts, summaries and similar outputs are provided for general information only.

• They are not financial advice.
• They are not insurance valuations.
• They are not regulated investment, credit or broking advice.
• They are not guarantees of sale price, market value, trade-in value or lender acceptance.
• They should not be relied on as the sole basis for a purchase, sale, finance, insurance or legal decision.

Actual vehicle values depend on multiple factors including condition, history, mileage, location, specification, documentation, market demand and third-party decisions.

8. Finance enquiries

MotifyMe® offers two finance enquiry routes on its website: vehicle finance, which we introduce to Presto Finance Ltd, and asset and business finance, which we introduce to Carrot Finance Limited. In both cases MotifyMe Ltd acts as an introducer only. You complete an application form on our website and we pass your details to the relevant partner, who then deals with your application directly under their own terms and privacy policy.

MotifyMe Ltd is an Introducer Appointed Representative of Presto Finance Ltd. MotifyMe Ltd reference number: 1050625.

Principal firm: Presto Finance Ltd. Presto Finance Ltd company number: 13553970. FCA reference number: 984108.

Presto Finance Ltd carries out regulated credit broking activity as Principal and is authorised and regulated by the Financial Conduct Authority.

MotifyMe® does not provide financial advice, does not conclude finance agreements, does not negotiate credit terms, does not arrange regulated credit and does not handle client money.

Finance calculator

The vehicle finance calculator is provided for illustration only. It is not a finance offer, quotation, guarantee or credit decision, and it does not guarantee eligibility, approval or rate.

Credit assessment

Where an initial finance application is made through the relevant route, the lender will carry out a credit assessment with your consent and explain the process to you in advance. Approval is subject to status, affordability and individual lender criteria.

Finance terms and lender decision-making

Any finance is subject to status, affordability, lender criteria and lender terms. Any finance product, lender decision, finance agreement or related regulated activity is separate from MotifyMe® and is governed by the terms and disclosures provided by the relevant finance party.

Asset and business finance

For asset and business finance, including vans, business vehicles, equipment or larger facilities, MotifyMe® acts as an introducer only and passes your application to Carrot Finance Limited.

If you submit a finance application through our website, you agree that your application details and associated attribution data may be passed to the relevant finance partner (Presto Finance Ltd for vehicle finance, or Carrot Finance Limited for asset and business finance) and to the service providers supporting that enquiry flow.

9. Third-party services and links

Some parts of MotifyMe® may depend on or link to third-party tools, payment providers, analytics services, document handlers, referral systems, communications providers or partner websites. We are not responsible for third-party products or services that we do not control, although we may integrate with them or refer you to them.

Your use of third-party services may also be subject to that third party's own terms and privacy policy.

10. Intellectual property

All intellectual property rights in the MotifyMe® website, platform, branding, software, design, layout, copy, graphics, databases and service materials are owned by or licensed to MotifyMe Ltd unless otherwise stated.

These terms do not transfer ownership of any intellectual property to you. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for its intended purpose in accordance with these terms.

MotifyMe® and Your Vehicle's Story. Made Smart.® are protected brand assets and must not be used without permission except where lawful fair reference applies.

11. Service availability, maintenance and changes

We aim to keep MotifyMe® available and functioning properly, but we do not guarantee uninterrupted or error-free availability.

• We may carry out maintenance, updates, upgrades, fixes or security work at any time.
• We may change functionality, design, data sources, workflows or integrations to improve the service, meet legal requirements or respond to operational needs.
• We may suspend or restrict access where reasonably necessary for maintenance, security, abuse prevention, regulatory reasons or system integrity.
• The Fuel Finder feature relies on live third-party fuel price data. We do not guarantee the accuracy, completeness or availability of that data at all times. Fuel prices shown are for guidance only and may vary at the pump.

12. Business continuity and service closure

If we decide to discontinue all or a material part of the MotifyMe® service, we will aim to give reasonable notice where practicable.

Any handling, deletion or retention of personal data during closure will remain subject to our Privacy Policy and applicable legal obligations.

13. Liability and disclaimers

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.

Subject to that:

• the service is provided on an "as available" basis;
• we do not guarantee that data feeds, valuations, exports, finance calculator outputs or integrations will always be complete, accurate, current or uninterrupted;
• you are responsible for checking official records, legal deadlines, insurance requirements, MOT status, tax position and vehicle information independently;
• we are not liable for indirect, incidental, special or consequential loss, loss of profits, loss of opportunity, loss of goodwill or loss of data, except where the law does not allow that exclusion;
• to the fullest extent permitted by law, our total aggregate liability arising out of or in connection with MotifyMe® will be limited to the amount you paid us in the 12 months before the event giving rise to the claim, or £100 if higher.

14. Privacy and data protection

Your use of MotifyMe® is also subject to our Privacy Policy, which explains how we collect, use, store and share personal data, including finance enquiry data, business and fleet enquiry data, attribution data and cookies, analytics and tracking technologies.

15. Suspension and restriction of access

You may stop using MotifyMe® at any time.

We may suspend, restrict or block your access immediately, with or without notice, if we reasonably believe that:

• you have breached these terms;
• your use presents a security, fraud, legal or reputational risk;
• we are required to do so by law, regulation or a competent authority;
• continued service is not commercially or technically viable.

Suspension or restriction does not affect rights or obligations that accrued beforehand, including any legal rights to retain records where necessary.

16. Complaints and support

If you have a complaint or need support, please contact hello@motifyme.co first and we will try to resolve the issue fairly and promptly.

You can also review our complaints information here.

17. General legal terms

• If any part of these terms is found to be invalid or unenforceable, the rest will continue in force.
• If we delay enforcing any right, that does not mean we waive it.
• We may update these terms from time to time. The updated version will apply from the date posted, unless a different effective date is stated.
• You may not assign or transfer your rights under these terms without our consent, except where the law allows it.
• We may transfer our rights and obligations where reasonably necessary as part of a reorganisation, sale, investment, merger or business restructure, provided this does not reduce any mandatory consumer protections you have.
• These terms are governed by the laws of England and Wales.

18. Jurisdiction

If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts that the law allows for your residence. Otherwise, the courts of England and Wales will have exclusive jurisdiction, unless applicable law says otherwise.

19. Contact details

MotifyMe Ltd
Unit 1c, Eagle Industrial Estate, Church Green, Witney, Oxfordshire, OX28 4YR, United Kingdom
Email: hello@motifyme.co