Terms and Conditions

1. About these terms

These Terms and Conditions apply to your access to and use of the MotifyMe^® website, including the free vehicle check, valuations, motoring news, guides, the fuel price finder, our email sign-ups, our vehicle and asset finance enquiry forms, MotifyMe^® Studio enquiries and related services we make available from time to time.

By using our website or services, you agree to these terms. If you do not agree, you should not use MotifyMe^®.

If you use MotifyMe^® on behalf of a business, organisation or any third party, you confirm that you have the authority to bind that business, organisation or third party to these terms.

Some of our services have their own additional terms. Paid vehicle history checks are also governed by our Vehicle Check Terms, which are shown to you before you buy. Trade (dealer) accounts are governed by our Dealer Terms, shown in the dealer portal. Where those additional terms apply they operate alongside these terms, and if there is a conflict on a matter they specifically cover, the additional terms apply to that matter.

2. About us

MotifyMe^® is operated by MotifyMe Ltd, company number 16369556, registered office Unit 1c, Eagle Industrial Estate, Church Green, Witney, Oxfordshire, OX28 4YR, United Kingdom.

You can contact us at hello@motifyme.co.

3. Our services

MotifyMe^® is a UK vehicle information website. Our services are free to use and are funded by finance introductions and related activity.

We may add, change, improve, suspend or remove features from time to time. Some features may only be available on certain plans, to certain users or for certain vehicles.

Vehicle marketplace

MotifyMe^® operates a vehicle marketplace displaying used-vehicle stock supplied by third-party dealers. Listings, including prices, specifications, images, mileage and availability, are provided and controlled by the relevant dealer, usually via an automated stock feed from the dealer's own systems. We do not verify, and are not responsible for, the accuracy or currency of dealer-supplied listing information. MotifyMe^® is not the seller of any vehicle and is not a party to any sale, part-exchange or finance agreement between you and a dealer or lender. Listings may be added, amended, suspended or removed at any time.

The order and prominence of listings is determined by MotifyMe^® and may include a paid "Priority" placement, under which participating dealers' stock is rotated through more prominent positions. Listing order and Priority placement reflect commercial arrangements and are not a recommendation, endorsement or ranking of a vehicle's or dealer's quality or value. Priority positions are shared and rotated between paying dealers.

Because dealer stock changes frequently, you should confirm a vehicle's availability, price and specification directly with the dealer before applying for finance or travelling to view it. We accept no liability where you apply for finance in relation to, or otherwise make arrangements for, a vehicle that has been sold, withdrawn or is otherwise no longer available.

4. Free services and the right to discontinue

From time to time we may offer free services such as the free vehicle check tool, free vehicle valuations, free guides or other complimentary content. These free services are provided as a courtesy and on an "as is" and "as available" basis.

You acknowledge and agree that:

• Free services may be modified, limited, suspended or discontinued at any time, in whole or in part, with or without notice and at our sole discretion
• Free vehicle data is indicative only, is not guaranteed to be accurate or current, and must not be relied upon for finance, insurance, tax, sale or any other commercial decision
• We may impose reasonable usage limits on free services, including rate limits and per-vehicle or per-email caps, to prevent abuse and protect service quality
• You may unsubscribe from any free email service at any time, and we will stop sending you that service in line with applicable law
• Discontinuing a free service does not entitle you to any refund, compensation or alternative service
• Free services do not create any contract for ongoing supply, except for the limited consents you give us when signing up (for example, marketing email consent), which you can withdraw at any time

None of the above limits your rights as a consumer under applicable UK law.

5. Notifications

MotifyMe^® may send service-related messages relating to an enquiry you submit, a message you send us, security or other operational matters.

You are responsible for checking official due dates and legal requirements yourself. Any vehicle information we show, including MOT and tax status, is provided to assist you but does not replace your own responsibility to ensure that your vehicle remains taxed, insured, roadworthy and compliant.

6. Acceptable use

You must not misuse MotifyMe^®. In particular, you must not:

• use the service for any unlawful, fraudulent or misleading purpose;
• upload, store or share content that is defamatory, obscene, abusive, infringing, malicious or otherwise unlawful;
• attempt to gain unauthorised access to accounts, systems, code or data;
• probe, scan or test the vulnerability of the service except with our written permission;
• interfere with the operation, security or performance of the website or platform;
• copy, scrape, reverse engineer, decompile or exploit the service except to the extent such restriction is prohibited by law;
• use automated tools to access the platform in a way that creates excessive load, bypasses restrictions or extracts material at scale;
• impersonate another person or falsely suggest an affiliation with us or a partner;
• use the platform in a way that could damage our reputation, brand, systems or other users.

7. Valuations, resale support and informational content

Vehicle valuations, mileage-based estimates, market indications, resale support content, prompts, summaries and similar outputs are provided for general information only. Vehicle valuations are generated using data from CDL Vehicle Information Services and are indicative estimates only, not a guaranteed price or offer.

• They are not financial advice.
• They are not insurance valuations.
• They are not regulated investment, credit or broking advice.
• They are not guarantees of sale price, market value, trade-in value or lender acceptance.
• They should not be relied on as the sole basis for a purchase, sale, finance, insurance or legal decision.

Actual vehicle values depend on multiple factors including condition, history, mileage, location, specification, documentation, market demand and third-party decisions.

8. Finance enquiries

MotifyMe^® offers two finance enquiry routes on its website: vehicle finance, which we introduce to Presto Finance Ltd, and asset and business finance, which we introduce to Carrot Finance Limited. In both cases MotifyMe Ltd acts as an introducer only. You complete an application form on our website and we pass your details to the relevant partner, who then deals with your application directly under their own terms and privacy policy.

MotifyMe Ltd is an Introducer Appointed Representative of Presto Finance Ltd. MotifyMe Ltd reference number: 1050625.

Principal firm: Presto Finance Ltd. Presto Finance Ltd company number: 13553970. FCA reference number: 984108.

Presto Finance Ltd carries out regulated credit broking activity as Principal and is authorised and regulated by the Financial Conduct Authority.

MotifyMe^® does not provide financial advice, does not conclude finance agreements, does not negotiate credit terms, does not arrange regulated credit and does not handle client money.

Finance calculator

The vehicle finance calculator is provided for illustration only. It is not a finance offer, quotation, guarantee or credit decision, and it does not guarantee eligibility, approval or rate.

Credit assessment

Where an initial finance application is made through the relevant route, the lender will carry out a credit assessment with your consent and explain the process to you in advance. Approval is subject to status, affordability and individual lender criteria.

Finance terms and lender decision-making

Any finance is subject to status, affordability, lender criteria and lender terms. Any finance product, lender decision, finance agreement or related regulated activity is separate from MotifyMe^® and is governed by the terms and disclosures provided by the relevant finance party.

Asset and business finance

For asset and business finance, including vans, business vehicles, equipment or larger facilities, MotifyMe^® acts as an introducer only and passes your application to Carrot Finance Limited.

If you submit a finance application through our website, you agree that your application details and associated attribution data may be passed to the relevant finance partner (Presto Finance Ltd for vehicle finance, or Carrot Finance Limited for asset and business finance) and to the service providers supporting that enquiry flow.

Credit searches

Any credit search carried out as part of a finance enquiry or application is performed by Presto Finance Ltd or the lender, not by MotifyMe^®. An initial eligibility check may use a "soft" credit search, which does not affect your credit score and is visible only to you. A full ("hard") credit search is carried out only with your consent at the point of a formal application. MotifyMe^® does not carry out credit searches or make lending decisions.

9. Third-party services and links

Some parts of MotifyMe^® may depend on or link to third-party tools, payment providers, analytics services, document handlers, referral systems, communications providers or partner websites. We are not responsible for third-party products or services that we do not control, although we may integrate with them or refer you to them.

Your use of third-party services may also be subject to that third party's own terms and privacy policy.

10. Intellectual property

All intellectual property rights in the MotifyMe^® website, platform, branding, software, design, layout, copy, graphics, databases and service materials are owned by or licensed to MotifyMe Ltd unless otherwise stated.

These terms do not transfer ownership of any intellectual property to you. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for its intended purpose in accordance with these terms.

MotifyMe^® and Your Vehicle's Story. Made Smart.® are protected brand assets and must not be used without permission except where lawful fair reference applies.

11. Service availability, maintenance and changes

We aim to keep MotifyMe^® available and functioning properly, but we do not guarantee uninterrupted or error-free availability.

• We may carry out maintenance, updates, upgrades, fixes or security work at any time.
• We may change functionality, design, data sources, workflows or integrations to improve the service, meet legal requirements or respond to operational needs.
• We may suspend or restrict access where reasonably necessary for maintenance, security, abuse prevention, regulatory reasons or system integrity.
• The Fuel Finder feature relies on live third-party fuel price data. We do not guarantee the accuracy, completeness or availability of that data at all times. Fuel prices shown are for guidance only and may vary at the pump.

12. Business continuity and service closure

If we decide to discontinue all or a material part of the MotifyMe^® service, we will aim to give reasonable notice where practicable.

Any handling, deletion or retention of personal data during closure will remain subject to our Privacy Policy and applicable legal obligations.

13. Liability and disclaimers

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.

Subject to that:

• the service is provided on an "as available" basis;
• we do not guarantee that data feeds, valuations, exports, finance calculator outputs or integrations will always be complete, accurate, current or uninterrupted;
• you are responsible for checking official records, legal deadlines, insurance requirements, MOT status, tax position and vehicle information independently;
• we are not liable for indirect, incidental, special or consequential loss, loss of profits, loss of opportunity, loss of goodwill or loss of data, except where the law does not allow that exclusion;
• to the fullest extent permitted by law, our total aggregate liability arising out of or in connection with MotifyMe^® will be limited to the amount you paid us in the 12 months before the event giving rise to the claim, or £100 if higher.

14. Privacy and data protection

Your use of MotifyMe^® is also subject to our Privacy Policy, which explains how we collect, use, store and share personal data, including finance enquiry data, business and fleet enquiry data, attribution data and cookies, analytics and tracking technologies.

15. Suspension and restriction of access

You may stop using MotifyMe^® at any time.

We may suspend, restrict or block your access immediately, with or without notice, if we reasonably believe that:

• you have breached these terms;
• your use presents a security, fraud, legal or reputational risk;
• we are required to do so by law, regulation or a competent authority;
• continued service is not commercially or technically viable.

Suspension or restriction does not affect rights or obligations that accrued beforehand, including any legal rights to retain records where necessary.

16. Complaints and support

If you have a complaint or need support, please contact hello@motifyme.co first and we will try to resolve the issue fairly and promptly.

You can also review our complaints information here.

17. General legal terms

• If any part of these terms is found to be invalid or unenforceable, the rest will continue in force.
• If we delay enforcing any right, that does not mean we waive it.
• We may update these terms from time to time. The updated version will apply from the date posted, unless a different effective date is stated.
• You may not assign or transfer your rights under these terms without our consent, except where the law allows it.
• We may transfer our rights and obligations where reasonably necessary as part of a reorganisation, sale, investment, merger or business restructure, provided this does not reduce any mandatory consumer protections you have.
• These terms are governed by the laws of England and Wales.

18. Marketplace listings and private sales

Our role. The MotifyMe^® marketplace is an advertising platform. For dealer stock we may also introduce you to finance through Presto Finance Ltd. For private-seller listings we provide the advertising platform only. In every case MotifyMe^® is not the seller of any vehicle, is not a party to any sale, and does not buy, sell, own, inspect or take possession of any advertised vehicle. Private sales are made directly between the buyer and the private seller on a cash basis; any contract of sale is between those parties alone.

Seller declarations are the seller's responsibility. Each advertiser is solely responsible for the accuracy and completeness of their listing, including the vehicle's description, mileage, price, and its insurance-category or write-off status (for example Cat S, Cat N, Cat A or Cat B). MotifyMe^® does not independently verify advertiser declarations and gives no warranty, express or implied, as to their accuracy. It is a condition of advertising that sellers declare any known insurance-category, write-off, salvage, scrapped, stolen, outstanding-finance or other adverse status honestly and in full.

Vehicle history data. Where a vehicle history check or check summary is shown on or alongside a listing, that data is provided by Experian and reflects the records available at the point in time the check was carried out. It is not a guarantee that a vehicle is free of any write-off, insurance-category, mileage, finance, theft or other marker. Records can be incomplete, can be updated, and can be added after a check has been run. MotifyMe^® is not responsible or liable for the accuracy, completeness or timeliness of Experian or other third-party data, and any guarantee attaching to an Experian check is provided by Experian on Experian's terms, not by MotifyMe^®.

No liability for category or write-off status. To the fullest extent permitted by law, MotifyMe^® is not liable to any buyer, seller or other person for any loss arising where a vehicle advertised on, purchased through, or found via the marketplace is later identified as an insurance write-off, a category vehicle, salvage, scrapped, stolen, subject to outstanding finance, or otherwise not as described, whether that status was undeclared by the seller, incorrectly or falsely declared by the seller, or was not present in the data available at the time of any check. Vehicles are advertised and bought on this basis and buyers proceed at their own risk.

Buyers must carry out their own checks. Buyers are strongly advised to commission their own independent vehicle history check, in their own name, and to inspect the vehicle (or have it inspected) before committing to buy. A check or check summary shown on a listing is provided for information only and does not replace, and is not a substitute for, the buyer's own due diligence.

Buyer safety in private sales. Private-seller listings on the MotifyMe^® marketplace are cash sales, arranged and completed directly between buyer and seller. MotifyMe^® is not a party to any private sale, does not handle or hold payment, and does not vet, inspect or guarantee any vehicle, seller or listing. For your own protection you should: (a) never send money, a deposit or any payment before you have seen the vehicle in person; (b) view the vehicle at a safe, public location, and confirm the seller is the registered keeper and holds the V5C logbook and relevant documents; (c) carry out your own independent checks, such as a vehicle history check and, where appropriate, an independent inspection, before parting with any money; and (d) be wary of any seller who pressures you to pay quickly, to pay by untraceable means, or to buy without a viewing. To the fullest extent permitted by law, MotifyMe^® accepts no responsibility or liability for private-sale transactions, for the accuracy of any private listing, or for any loss, dispute or claim of any kind arising from a private sale, and any such dispute is strictly a matter between the buyer and the seller.

Buying privately is different from buying from a trader. When you buy a vehicle from a private seller you do not have the same legal protections as when you buy from a business or dealer. Consumer protections such as the right to a vehicle of satisfactory quality under the Consumer Rights Act 2015 do not apply to private sales. In a private sale, the main protection is that the vehicle must be as described by the seller. This is why we strongly recommend that you inspect the vehicle, commission your own independent history check in your own name, and satisfy yourself fully before you part with any money. MotifyMe^® is not a party to any private sale and, to the fullest extent permitted by law, is not liable for any claim, loss or dispute arising from a vehicle bought privately; any such claim is a matter between the buyer and the seller.

Corrections to history data. Vehicle history records are Experian's data. If you believe a record shown is wrong, the correction must be raised with Experian directly at Trade.Investigations@uk.experian.com. MotifyMe^® cannot amend Experian's underlying records.

Automatic updates to a listing. Where a vehicle history check obtained through MotifyMe^® identifies an insurance-category, write-off, salvage or scrapped record that an advertiser has not declared, we may update the listing to reflect that record and flag it for review, so that buyers are not misled. This reflects the data returned by the check and is not a statement by MotifyMe^® about the advertiser.

Your right to cancel a paid listing. A paid private listing is a service that begins as soon as your listing goes live, which happens immediately after payment is taken. By purchasing a listing you ask us to begin that service straight away, and you acknowledge that once the listing is live you lose the 14-day right to cancel that would otherwise apply to a service bought online. This does not affect your statutory rights if the service itself fails, for example if a fault on our side prevents your listing from going live, in which case you are entitled to a remedy in accordance with your legal rights, which may include a refund. Except as required by law, listing and upgrade fees are non-refundable once the listing is live.

How long a private listing runs. A private listing runs for up to 60 days from the date it goes live. As it nears the end of that period we will email you to let you know it is due to expire. When it expires, the vehicle is removed from the marketplace. If the vehicle is still available you can renew or relist it from your account, and where you renew a listing that had a paid Featured upgrade, the Featured placement continues for the renewed listing. A vehicle marked as sold is removed from the marketplace, and advertising it again requires a new listing.

Listing fees and relisting. Advertising fees are as shown at the point of listing and, except as required by law, are non-refundable once a listing is live. A private listing runs for the period stated at purchase and may be reactivated free of charge within the limits we set. Once a listing is marked as sold it is final and is removed from the marketplace; advertising a vehicle again after a listing has been marked as sold requires a new listing and a new listing fee.

19. Jurisdiction

If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts that the law allows for your residence. Otherwise, the courts of England and Wales will have exclusive jurisdiction, unless applicable law says otherwise.

20. Contact details

MotifyMe Ltd
Unit 1c, Eagle Industrial Estate, Church Green, Witney, Oxfordshire, OX28 4YR, United Kingdom
Email: hello@motifyme.co